Support Policy

Effective Date: March 30, 2025

1. Introduction

Welcome to SAS Tech Systems PVT. LTD. (sastechsystems.com).

Our Support Policy outlines the terms and conditions under which we offer support services to our clients. By using our support services, you agree to comply with this policy.

2. Scope of Support

Our support services cover:

• Technical assistance for website issues.
• Troubleshooting and bug fixing.
• Guidance on using our services and products.
• Minor modifications and updates.

3. Support Channels

You can reach us through the following support channels:

• Email: itservices.shriaspl@gmail.com
• Phone: +91-9511164113
• Website: sastechsystems.com

4. Support Hours

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM (IST)
• Saturday: 10:00 AM – 4:00 PM (IST)
• Closed on Sundays and public holidays

5. Response Times

We strive to respond to support requests promptly:

• General inquiries: Within 24-48 hours.
• Critical issues: Within 4-8 hours (during support hours).

6. Exclusions from Support

The following are not covered under our support policy:

• Third-party applications or plugins not provided by us.
• Customization beyond the scope of the original project.
• Server-related issues outside our control.

7. Support Termination

We reserve the right to terminate or limit support services if:

• You violate our Terms and Conditions.
• There is abusive behavior towards our support staff.
• Repeated misuse of the support services.

8. Changes to This Policy

We may update this Support Policy periodically. Changes will be posted on this page with the revised date.

9. Contact Us

If you have any questions or concerns regarding this Support Policy, please contact us:

Email: itservices.shriaspl@gmail.com

Phone: +91-9511164113

Website: sastechsystems.com